NOC Predictive
Problem
NOC Predictive
Problem
Improving Aspect Software's Cloud NOC Predictive Problem Identification
Summary:
Aspect's fully-integrated solution unifies the most important facets of modern contact management: Self-service, interaction management, workforce optimization and enterprise reporting
Problem:
Aspect's Cloud NOC has not helped much in monitoring environments. Each time a customer reports an issue, it is considered as an SLA violation and the company needs to pay a penalty. The main focus was to reduce the SLA payouts.
Solution:
Developed a solution that evaluates historical alert data to predict/forecast a potential issue in cloud environment.
Captured alert data on cloud and hosted products.
Used Power BI to analyze the data
Used numerous algorithms on the processed data
Based on accuracy, Decision Tree was the best choice in this case.
Were able to achieve 80% accuracy by varying parameters.
Result:
Most Likely: Achieving 20% reduction in SLA payouts saving the company up to $52,800 a year.
Optimistic: Achieving 50% reduction in SLA payouts saving the company up to $412,800 a year.
Improving Aspect Software's Cloud NOC Predictive Problem Identification
Summary:
Aspect's fully-integrated solution unifies the most important facets of modern contact management: Self-service, interaction management, workforce optimization and enterprise reporting
Problem:
Aspect's Cloud NOC has not helped much in monitoring environments. Each time a customer reports an issue, it is considered as an SLA violation and the company needs to pay a penalty. The main focus was to reduce the SLA payouts.
Solution:
Developed a solution that evaluates historical alert data to predict/forecast a potential issue in cloud environment.
Captured alert data on cloud and hosted products.
Used Power BI to analyze the data
Used numerous algorithms on the processed data
Based on accuracy, Decision Tree was the best choice in this case.
Were able to achieve 80% accuracy by varying parameters.
Result:
Most Likely: Achieving 20% reduction in SLA payouts saving the company up to $52,800 a year.
Optimistic: Achieving 50% reduction in SLA payouts saving the company up to $412,800 a year.
